Madison

You can report your claim in one of three ways:

You can file your claim online  
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NEW MOTOR CLAIMS

OWN DAMAGE CLAIMS

The report may be made through telephone, email, or a visit to our office. When reporting, it is necessary to quote the vehicle registration number, name and address of the policyholder, date of accident, circumstances surrounding the accident, extent of damage, and persons injured.

Current location of the vehicle, and the policyholder’s preferred garage (from our panel of garages)

We shall appoint an assessor to establish the extent of damage to the vehicle, and authorize repairs on our behalf.

We require the following documents, inorder to process the claim: duly completed Motor Accident Claim Form, copy of the driver’s licence, and Police Abstract report Form. Any correspondence received from the other party (if accident involved another vehicle) should be forwarded to us unanswered.

On satisfactory completion of repairs, we release the vehicle to the insured, upon payment of policy excess. The insured should sign a satisfaction note before taking p[possession of the vehicle from the garage.

The insured and/or driver should not under any circumstances admit liability for the accident.

TOTAL LOSS

If it is uneconomical to repair the vehicle, it is treated as a constructive total loss.

In this case, we pay the insured the pre-accident value of the vehicle (or sum insured whichever is lower), less the policy excess.

Upon payment of the claim, the vehicle salvage becomes our property.

THEFT CLAIMS

Should be reported to us within 48 hrs of the occurrence.

The basic documents needed are a complete motor theft claim form and a Theft Abstract report from the Police

Amount payable is based on pre-theft value of the vehicle (or sum insured which ever is lower).

WINDSCREEN CLAIMS

Report claim to us, by completing a Windscreen claim form

Take vehicle to any of the branches of Hebatulla Brothers Limited, and the windscreen will be replaced at no cost (subject to limit of windscreen cover).

RADIO CASSETTE CLAIMS
Report claim to us, by completing a radio cassette theft claim form
Attach replacement receipt and Police Abstract report form
The claim will be settled in full (subject to limit of cover under radio cassette extension).

• Claim Requirements

• Letter of notification
• Original policy document
• Original Death Cerificate
• Claimant statement form –no 161
• Declaration to Establish identity form- no 159
• Certificate of last attending Physician form- no 160
• Direction for payment form
• Copy of ID of the Deceased
• Letter of administration or grant of probate
• Police abstract and post mortem report ( in case of accidental death)

• Letter of notification of Accident
• Personal accident form
• Original policy document
• Original receipts( in case of medical reimbursement)
• Letter confirming total disability from doctor( in case of TPD Claims)

• Original policy document
• Direction for Payment form (Discharge voucher)

• A letter requesting to surrender the policy
• Original policy document
• Direction for Payment form( Discharge voucher)

• Letter of loan application
• Loan Memorandum
• Original policy document
• Salary deduction for loan repayment or Bankers order form

• These are processed on the due date automatically on all policies whose premiums are up to date
• For those policies with loan balances, the partial maturity amount is utilized to repay loan and any balance is paid to the client

• Original Burial permit
• ID copy or passport copy.
• Client's notification letter(signed and stamped if not  on letter head)
• Payable in 48 hours.

• Claim form duly signed and stamped
• Original death certificate for our certification and   return.
• ID Copy or Birth Certificate or passport copy.
• Client's notification letter(signed and stamped if not on letter head)
• Police abstract if death is accidental.
• Marriage certificate/sworn affidavit incase the names differ.
• Payable in 7 working days.

• Claim form duly filled, signed and stamped
• Original death certificate for our certification and return.
• ID Copy or Birth Certificate or Passport copy.
• Client's notification letter(signed and stamped if not on letter head)
• Police abstract if death is accidental.
• Marriage certificate/sworn affidavit incase the names differ.
• Relevant loan ledger card.
• Payable in 7 workings days.

• Policy holder's notification letter
• ID copy
• Original Policy document.
• Proof of death if deceased.
• Relevant pay slip copies IF ERRONEOUS DEDUCTIONS.
• Payable in 7 working days.

• Claim form duly filled, signed and stamped
• ID Copy or Birth Certificate or passport copy.
• Client's notification letter(signed and stamped if not on letter head)
• Proof of death if deceased.
• Last physician report/Doctor’s letter if member retires on ill health.
• Marriage certificate/sworn affidavit incase the names differ.
• Payable in 7 working days.

• Notification letter on the death
• Death certificate
• Copy of ID for nominated beneficiary.

• Immediate notification-: from the client/main umbrella body
• Original Burial permit

• Claim notification letter
• Duly completed claim form signed and stamped by employer/Association
• Original death certificate
• Copy of National Identity card (if not provided earlier).

• Notification letter
• Medical report from doctor/attending physician (to be certified by the insurance company appointed doctor)

• Claim notification letter
• Duly completed claim form signed and stamped by employer/Association
• Original death certificate
• Copy of National Identity card (if not provided earlier).
• Police Abstract

• Notification
• Doctors Report

• Notification
• Death certificate
• Claim form
• Family income benefit application form
• Copy of National Identity card (if not provided earlier).

• Investment
• Claim notification letter
• Duly completed claim form signed and stamped by employer/Association

• Claim notification letter
• Duly completed claim form signed and stamped by employer/Association
• Original death certificate
• Copy of National Identity card (if not provided earlier).

• Claim notification letter
• Duly completed claim form signed and stamped by employer/Association
• Original death certificate
• Copy of National Identity card (if not provided earlier).
• Police abstract

• Notification letter
• Medical report from doctor/attending physician (to be certified by the insurance company appointed doctor)