Core Strengths

Corporate Governance

The Madison Group limited board of directors is responsible for the overall direction of our corporate governance policies. They are accountable to the shareholders in ensuring that the company complies with the law and the highest standards of corporate governance and business ethics.

The directors are committed to conducting business in accordance with the generally accepted corporate practice and endorse the internationally developed principles of good corporate governance.

Human Resource

Our strength is our people. They determine how far we can go up the success ladder. We are therefore very keen on ensuring that we get the right people for the right roles in our organization. We strive to achieve this by putting into practice policies that attract, develop, retain and motivate quality staff.

We endeavour to provide a safe and conducive work environment that enables our employees to deliver our business goals. Teamwork, professionalism and synergy are key values amongst our staff creating a performance ethic that ensures every task and service is friendly, proficient and quick for the benefit of our customers.

Customer Service

At Madison Group, customer comes first. It is our aim to deliver a consistently high standard of customer care for all our clients, providing an excellent human experience in all areas of service. We are committed to providing customer satisfaction which is unmatched in the industry. Our process for providing excellent customer service includes appropriately identifying and targeting our customer, establishing operational procedures and internal infrastructure that support customer service, continuously measuring customer and employee satisfaction, embracing change, and striving persistently to improve.

In our effort to get closer to the customer, we have increased our branch network from 14 to 23 branches countrywide.

Corporate Social Responsibility

Madison Group endeavours to be a good corporate citizen. We continually look for ways of engaging with the community in which we do business.

Madison Group has worked with and supported professional bodies in this country including Doctors, Accountants, Architects and Surveyors among others through their professional bodies.

Vision, Mission and Values

Our mission

To lead in Innovative Insurance Services that protect and create wealth for all our stakeholders

Core Values

  • Teamwork
  • Integrity
  • Service
  • Initiative
  • Innovation
  • Professionalism
  • Urgent Action

Vision

To be the top ranked preferred Insurance Service Provider