We at Madison is committed to offering quality solutions to our customers and meeting their expectations. We strive towards satisfying customer needs in accordance with the requirements of the ISO 9001: 2015 International Standard. We will enhance business value through innovative and sustainable solutions.
To achieve this, Madison shall ensure that:
• We commit to comply with the requirements of ISO 9001: 2015 International Standard.
• We continually improve the effectiveness of the policies and procedures. System.
• Quality objectives are determined, monitored, evaluated and reviewed, and continually improved for sustainability;
• Establish partnerships with external providers and relevant interested parties to maintain customer focus.
• We maintain a suitable environment for the operation of our processes and achievement of conformity of products and services.
• Resources needed for the implementation and improvement of the quality management system are available
The Madison board of directors is responsible for the overall direction of our corporate governance policies. They are accountable to the shareholders in ensuring that the company complies with the law and the highest standards of corporate governance and business ethics.
The directors are committed to conducting business in accordance with the generally accepted corporate practice and endorse the internationally developed principles of good corporate governance.
Our Human Resources Department recruits, develops and retains a highly motivated and diverse workforce. We endeavour to provide a healthy, safe, and productive work environment for employees and the public in order to maximize individual and organizational potential thereby positioning Madison Group as the employer of choice.
Team work, professionalism and synergy are the key values amongst our staff, creating a performance ethic that ensures every task and service is friendly, proficient and quick for the benefit of our clients.
Customer satisfaction and operational efficiency has been key driver of Madison’s business strategy. At Madison Group, we leverage on emerging and existing technologies to support this strategy through continuous improvement of our Information Communication Systems.
Additionally, we have integrated our systems with online service portals, which facilitate convenient and interactive communication with our clients. We have redesigned our corporate website to bring our services more closer to our customers. Through the website, our customers can access policy statements, submit claims, chat with us, pay premiums, submit enquiries, obtain online quotations and access information regarding their policies.
Madison Group endeavours to be a good corporate citizen. We continually look for ways of engaging with the community in which we do business.
To be the top ranked preferred Insurance Service Provider
To lead in Innovative Insurance Services that protect and create wealth for all our stakeholders