Reporting to the ICT Manager, the Systems Administrator-Healthcare Systems must be a self-driven person who will be responsible for ensuring high availability, security and performance of insurance healthcare systems and health benefits administration platforms. The role supports mission-critical applications, ensuring seamless integration between systems, timely issue resolution and system scalability to support healthcare operations and digital transformation.

• Administer and maintain healthcare and insurance-related systems including claims management, member portals, benefit management and provider management systems.
• Monitor system uptime, availability, and performance and proactively address system alerts and issues.
• Leading the support of healthcare business systems including solutions enhancement and support issues related to the business units.
• Ensuring alignment of the Healthcare systems towards the company strategy such as greater reach, industry competitiveness and overall profitability through innovation.
• Managing integrations across various platforms and Healthcare insurance systems: Including analytics platforms, financial systems and communication systems (SMS and Email).
• Project Management, ensuring delivery of projects and initiatives within time, budget and resource constraints.
• Identify and execute ICT-based solutions for enhancing efficiencies across different healthcare processes
• Liaise with system vendors to resolve escalated incidents and deliver change requests. The Systems Administrator will also monitor system vendor SLAs and escalate unresolved issues for management attention.
• Participate in system upgrades and new implementation projects
• Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes and Procedures with respect to systems support and IT Service Management.
• Contribute to the company’s knowledge and expertise with respect to IT service management
• Perform any other administrative tasks that may be assigned by the Group ICT Manager or Management that relate to the assigned systems.

• Technical skills to effectively perform or guide the performance or support operations and quality controls in a manner that consistently produces high-quality service.
• Understanding of health insurance processes i.e. pre-authorization, claims adjudication, capitation and provider management.
• Demonstrable track record in system analysis, relational database design skills and IT Support Operations functions.
• Strong awareness of IT security practices and data protection in healthcare
• Excellent troubleshooting, analytical and communication skills
• Team player with excellent interpersonal skills

• A Bachelor’s degree in Computer Science, Information Technology, health informatics or a related discipline.
• Minimum 4 years’ experience with 2 years in a software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Demonstrable track record in system analysis, software development, relational database design skills and IT Support functions
• Good understanding of the BFSI Industry (Banking, Financial Services and Insurance) and how Information Technology contributes to the success of financial institutions. Experience with health insurance platforms is highly desirable
• Professional certifications: Microsoft Azure Administrator, ITIL Foundation, CompTIA Server+, or equivalent.
• Strong database skills (SQL Server, MySQL) and understanding of API standards in healthcare.
• ITIL Service Level Management certification is an added advantage.

Qualified candidates are requested to forward their applications including comprehensive C.Vs to the Group Human Resources Manager through Email: hr_recruitment@madison.co.ke with the Role as the Subject of the email and not later than 25 th July, 2025.