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Madison Money Market Fund Daily Yield: 14.54% Effective Annual Yield: 15.55% Madison Fixed Income Fund Daily Yield: 14.83% Effective Annual Yield: 15.88% Madison Wealth Fund Weekly Average Daily Yield: 14.16% Weekly Average Effective Annual Yield: 15.12%

Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority.  The Company is recruiting for the above position.

The Customer Experience Officer position will be located at the Company’s Head Office. The role reports to the Deputy Manager- Customer Experience and will be responsible in assisting in the effective running of the Customer Service Department. This will involve the following key responsibilities.

Key Responsibilities

  1. Receiving and processing of client instructions
  2. Managing the Company customer service email and telephone hot-lines.
  3. Registration of clients and Record management
  4. Handling of walking in clients.
  5. Interacting with clients from all touch-points and providing solutions to their queries and complaints efficiently within the agreed TAT.
  6. Updating the management team on the frequent queries/ complaints for process/ product improvement
  7. Sharing Clients Monthly statements and Agents Commission statements.
  8. Updating the complaint’s register.
  9. Ensure compliance with implemented controls and procedures.

Qualifications, Experience & Competencies

Qualified candidates are expected to possess the following:

  • A minimum of a Bachelor’s degree in a related field.
  • At least 2 years experience in Customer service in Financial Services.
  • Be detail-oriented and possess strong administration skills.
  • Must have excellent people skills.
  • Have exceptional written and oral communication skills.
  • Ability to work independently and be flexible to work outside normal working hours.

Candidates with the required qualifications, experience and competencies who wish to apply for the above position are required to forward their applications together with their CVs, copies of relevant certificates and details of current remuneration to not later than 24th May 2024.

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