The job holder will oversee all underwriting operations to ensure efficient business processes, effective underwriting controls, preparation of competitive quotations for both new and renewal businesses, continuous review of performance of the healthcare business to drive profitable growth, product development and performance reviews, preparation of various operations reports, client and intermediaries servicing and support as per our customer charter.

1. Oversee the underwriting process flows to ensure efficiency as per the company underwriting procedures manual.
2. Oversee the business document management process to ensure proper storage and easy retrieval of underwriting documents.
3. Prepare competitive quotations for both new and renewal businesses and dispatch the same within the recommended TAT’s
4. Supervise, train and mentor underwriting and pricing staff to achieve a high level of motivation and productivity.
5. Constant review of scheme loss ratios, identification of trends and provide proactive workable solutions to aid in controls to attain the targeted loss ratio for the business
6. Prepare regular underwriting and operations reports to management, intermediaries and clients and advice on relevant findings for medical risk review.
7. Provide the necessary support to intermediaries by training them on the medical products and support on premium collection
8. Liaise with the underwriters, actuarial and business development teams to evaluate products being sold and assist in developing new ones
9. Supervise scheme setup to ensure timeliness and accuracy
10. Supervise to ensure prompt debiting and dispatch of debit/credit notes and the renewal/commencement premium schedules to the client/intermediary
11. Coordinate with outsourced card production vendors on preparation of medical cards for all eligible members in a timely manner.
12. Review and signing-off of policy documents, dispatch of the same to the relevant clients and ensure follow-up to have copies returned
13. Supervise service levels and benchmark our customer service standards against the market
14. Maintaining strong working relationships with Intermediaries, Clients, all departments and all business stakeholders
15. Work closely with ICT and Business analysts for any decision making on implementation of system requirements and enforcement of controls
16. Comply with statutory, regulatory and internal control processes including internal & external audits recommendations.
17. Any other roles assigned by management from time to time

• Strong leadership and management skills
• Excellent analytical and monitoring skills
• Ability to work independently and build effective interpersonal relations
• Bias towards innovation and development of new ideas in problem solving
• Professionalism in dealing with both internal and external stakeholders
• Excellent communication and negotiation skills.
• Ability to evaluate decisions made in benefit utilization management
• Integrity and honesty

• At least 7 years’ managerial experience in a medical underwriting and pricing insurance environment
• Demonstrated knowledge of managing underwriting and pricing operations in a busy insurance company
• Addressing operational concerns and issues, monitoring overall customer satisfaction.
• Demonstrated experience engaging intermediaries at high level, and experience negotiating claims handling terms with providers
• Developing and implementing operational procedures and policies

• Degree in Actuarial Science/Statistics or Business-Related field
• ACII or DIP AIIK or CIM qualifications
• Master’s Degree is an added advantage

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so as to be received by Friday 14th June, 2024.